With the Industry consolidation, Hilton Grand Vacations (along with Marriott and Club Wyndham.) is effectively the Timeshare Industry. I believe the opportunity for HGV is to correct much of the frustration in the industry. I provided multiple messages and opportunities.
In this video, I discuss the opportunity of Ending Timeshare Cancel Companies because keeping timeshares is much more valuable. The second point is to do what is necessary to getting unsatisfied customers back. My third point is to leverage the renovation of rooms benefit. And lastly, I felt HGV should create an end user training program.